Applies only to Aqua i branded shower enclosure, Wetroom Screen and Bath Screen products.
Terms & Conditions – (UK only)
Please keep this information safe along with your proof of purchase
The lifetime guarantee is available to customers who complete the Aqua i Guarantee Registration Form Online within 30 days of installation. Please visit our website www.aquaiproducts.co.uk/guaranteeform to complete this form.
Proof of purchase showing the date and place of purchase must be retained by the customer as the guarantee applies solely to the original purchaser. The benefit of the guarantee cannot be transferred to a third party. Please keep your proof of purchase safe along with this Guarantee Terms & Conditions information.
The guarantee only applies to products purchased and installed in the United Kingdom.
The guarantee covers the product against defects in materials or manufacture only and does not apply to normal wear and tear. For clarity the guarantee does not cover plastic seals or strips of runner wheels past the period of 1 year.
Glass breakage (and therefore any damage caused by glass breakage), is not covered under our product guarantee.
Before installation is carried out the customer must inspect the product for obvious defects. A claim will not be accepted if an obvious defect is found after installation.
The guarantee covers normal domestic use only.
The guarantee does not apply to any faults caused by wilful damage, neglect, misuse (including inappropriate cleaning*), failure to follow recommended instructions, use in abnormal conditions, accidental breakage and other events outside of the manufacturer’s control.
*See the Aqua i products aftercare and cleaning instructions below.
The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way. The Guarantee will be valid only if all Aqua i installation, care and maintenance instructions have been adhered to.
If the product has material or manufacturing defects, the original customer must contact the Aqua i customer services department within 30 days of the fault occurring. We reserve the right to inspect the product before removal or repair. To carry out a proper inspection we must be granted access to the installation area. If a replacement product or repair is necessary, we reserve the right to replace the product or carry out the repair using our own service engineers.
If the fault is not resolved, the product should be returned to Aqua i and at our discretion we will either refund the purchase price, or send new goods to you as a replacement. This shall constitute our sole obligation under this guarantee.
As our policy is one of continuous improvement, product changes may result in a change in specification. Where an identical product is no longer available, we will supply the nearest equivalent from our current range.
If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture, Aqua i reserve the right to charge the customer for time spent by the engineer at the current hourly rate and for any replacement parts.
The guarantee does not cover ex-display units.
The guarantee is in addition to and does not affect your statutory rights.
The guarantee does not cover damage to property as a result of products not being suitably commissioned, tested or installed.
Cleaning Instructions
Do not allow lime scale to build up.
Clean the glass regularly with soapy water.
Do not use abrasive products on any surface.
Install your enclosure in a well-ventilated area. Damp environments inevitably cause corrosion over time.
