Click and collect service

It is our aim to provide you with a prompt and reliable service with high quality products.

We have reviewed our way of working to ensure we can meet your expectation and improve our customer service.

We now have:

A dedicated collection point.

A portal to place an order for delivery or collection.

A dedicated point of contact – Rachel Squire who can be contacted either by telephone 0121 502 9910 or mobile 077191 13868. Email sales@aquaiproducts.co.uk or Rachel.squire@plumbingworld.co.uk

Order Collections

Any orders placed before 2pm on any working day – Monday to Friday, will be available for collection after 8am the following day (up until 12:30pm on Saturdays). Any items not available in stock will be communicated, and an order confirmation will be sent to the appropriate address.

Urgent Order Collections

We appreciate the need to offer our customers a prompt response to an urgent request for a single product or emergency order – we will, where possible, try to accommodate customers requests but are mindful that some items are stored offsite and not immediately available

Urgent orders placed before 10am will be available for collection from 2pm the same day (Monday – Friday) and any items not available in stock will be communicated. An order confirmation will be sent to the appropriate address.