Delivery

We will normally send your order to you in 2 business days. You will be informed of any delays. Some products have longer delivery times and we will advise if their are any issues. We are closed on bank holidays and these will not count as a working day for the purposes of the delivery timescale. Your signature accepting the item from our delivering courier is deemed as sufficient proof of delivery.

It is the responsibility of the customer to check the goods upon delivery before signing for them. Signing for the items confirms they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us on the day of the delivery - claims for damage will not otherwise be accepted. Please ensure that you check that your packages are the correct items that you have ordered before opening them. Please ensure you inform us of any discrepancies whatsoever within 24 hours of delivery.

Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curbside / ground floor only. No responsibility can be accepted for any damage claims once the item is fitted. You must check that the goods are in satisfactory condition prior to installation. All responsibility for the goods lies with the buyer once the item has been signed for. We do not cover for consequential loss, labour or courier / transport costs.

If there is visible damage to any item we ask you provide photographs of the damage to our customer service team as soon as possible and no later than 30 days from the date of delivery. (sales@aquaiproducts.co.uk). Our team will assess the damage to ascertain the best solution as soon as possible.

If you have ordered a pallet item and there are access restrictions around your address, please inform us immediately as we may need to make special arrangements. If we are not contacted, and the delivery cannot be made due to poor access, you will be liable for a redelivery charge to bring the delivery out again on a smaller vehicle. These are terms of sale.

Account Holder Delivery Map

Further Terms and Conditions

All orders are subject to the full terms set out on our Terms and Conditions page. Where there is any conflict between what is stated above and what is stated in our full Terms and Conditions, the contents of this page will apply.